Adaugeo Healthcare is seeking a Patient Account Specialist with outstanding customer service skills for a full time position. We are looking for a candidate with customer service experience and a willingness to support the needs of both our internal and external customers as well as the goals of the job and the team.

In this role, you will provide prompt and courteous service to clients and patients in the areas of billing, payment posting, and customer service, perform data entry to accurately post payments and information to patient and client accounts and adhere to HIPAA policies to assure patient confidentiality. You will also ensure optimal and timely reimbursement from third party payers, be responsible for Accounts Receivable goals and denial management and perform retrospective analytics and data mining of information from billing systems.

Essential Duties and Responsibilities include the following:

• Performs data entry and efficiently utilizes laboratory billing software programs as well as payer eligibility programs, etc. 
• Accurately posts payments to patient and client accounts; balancing and reconciliation. 
• Works efficiently while receiving a high volume of calls while maintaining a professional, polite manner.
• Provides exceptional service by telephone, e-mail and in person to external (patients, clients) and internal (other departments, lab sites, etc.) customers. 
• Understands basics of HCFA professional billing and reimbursement from insurance companies, CPT and ICD-10 coding, patient billing and collections.
• Understands and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
• Understands and maintains knowledge of insurance billing policies. 
• Works assigned past due accounts and makes collection calls.
• Develops and documents procedures as needed for new workflow processes.
• Analyzes processes that impact accounts receivable and recommends solutions.
• Follows all established quality protocols.
• Performs other work related duties as assigned.

Benefit Highlights

• Laboratory discounts for in house testing
• Medical with In-Network & Custom Network discounts (No cost for employee only coverage)
• Dental (No cost for employee only coverage)
• 401(K) with discretionary employer match
• Paid Time Off

Candidate must comply with all state, local and federal rules, guidelines and requirements with respect to safety and health. This includes, but is not limited to any mandates with respect to the COVID-19 virus, such as PPE, testing, or vaccination rules, absent a legally recognized need for accommodation. Such accommodation requests should be promptly submitted to HR and will be reviewed and approved based on the circumstances presented.

Education and/or Experience                                                                                           

• High School diploma or general equivalency diploma (GED).
• Understanding and experience with Business Math; Excellent Customer Service skills; basic keyboard and computer skills; accurate data entry.

Training: We offer hands on individual training with a mentoring program to continue ongoing development.

We are a devoted team of professionals, working cohesively to build on our expertise as a work family since 2007.  With a vibrant work culture focused on continually improving people and processes, our curiosity, persistence and positive attitudes are core strengths. We offer a comprehensive benefits package and an ever-evolving learning and development program to foster career and personal growth.  We truly value our employees.

Adaugeo Healthcare Solutions is part of a family owned and operated healthcare organization, providing collaborative support and corporate oversight to our family of companies.  We are committed to operational excellence and cost-efficient administrative, technical and management services, including:

• Accounting and Finance
• Billing and Accounts Receivable
• Centralized Scheduling
• Certified Coding
• Clinic Administration
• Credentialing and Privileging
• Data Science and Business Intelligence
• Human Resources and Payroll
• IT Infrastructure
• Purchasing and Materials Management
• Quality Improvement
• Recruiting and Sourcing
• Software Development

Our family of companies also includes Praxis Health, the largest independent medical group in Oregon, and Interpath Laboratory, Inc., the Northwest’s leading, innovative clinical and anatomic medical laboratory with over 90 locations across Oregon, Washington, and Idaho. Our organization has over 50 years of proven success as a multi-specialty healthcare delivery system, thanks to our amazing people who contribute passion, dedication and ingenuity every day.  It’s because of our people that we believe in putting people first!

Physical Demands: Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, sitting for extended periods of time. The employee must regularly lift and/or move up to 10 pounds, frequently life and/or move up to 25 pounds and occasionally life and/or move up to 50 pounds. Stress can be triggered by multiple staff demands and deadlines.

Work Environment: Work is performed in an office environment. Involves frequent contact with staff.

EOE Disabled/Veteran: Adaugeo Healthcare Solutions is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.