Interpath Laboratory

Medical Office Support Team Lead, Pacific Crest Neurology

Location US-OR-Bend
Job ID
# Positions
Monday - Friday
Not Required

Job Description

Pacific Crest Neurology, of Praxis Health, is seeking a Medical Office Support Team Lead, with outstanding customer service skills, for a full time position. We are looking for a candidate with a collaborative, team spirit and a willingness to support the needs of our patients as well as the goals of the job and the team.


The Medical Office Support Team Lead is an hourly position responsible for oversight and performance of a variety of clerical duties for the medical office support team.


Schedule: Monday-Friday


Travel: Travel to clinics in Bend/Redmond


General Responsibilities:

Under the direction of the Clinic Manager, may participate in supervision of medical office support staff, including front office and scheduling team members.


Essential Duties and Responsibilities include the following:

  • Collaborates with the Clinic Manager on development, implementation and training related to clinic goals, policies, procedures, mission, and work standards.
  • Responsible for being subject matter expert for department in the following areas:
    • Greets, screens, schedules, and inputs correct date into Intergy
    • Performs clerical duties related to clinical service.
    • Prepares and processes correspondence. Answers routine medical administrative inquires and drafts letter for physicians and other clinical staff.
    • Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information.
    • Obtains, verifies, and updates patient information and provides support services to patients and medical staff 
    • Requests, locates, sends and receives patient records.
    • Maintains medical appointment schedule for patients.
    •  Monitors internal communications including but not limited to task, emails, newsletters and voice mails.
    •  Maintains files and assists establishing office systems.
    •  Assists in the care and maintenance of office equipment.
    •  Other duties may be assigned.


Candidate must comply with all state, local and federal rules, guidelines and requirements with respect to safety and health. This includes, but is not limited to any mandates with respect to the COVID-19 virus, such as PPE, testing, or vaccination rules, absent a legally recognized need for accommodation. Such accommodation requests should be promptly submitted to HR and will be reviewed and approved based on the circumstances presented.

Minimum Qualifications

Education and/or Experience:                                            

  • High school diploma or general education degree (GED).
  • Minimum two years of experience in a medical office setting.


About Us

Praxis Health is a family of medical groups providing high quality healthcare throughout the state of Oregon. Our community-based clinics are the DNA of our business, providing better medicine, advocacy for our patients, and a satisfying and collaborative culture for our providers and staff.


The Praxis family approach is dynamically different than other healthcare companies in Oregon. We are not “big box” health care, but rather a company of small groups and clinics, of nimble micro-cultures that can quickly adapt to industry changes, as well as patient needs.


We have been serving communities across the beautiful and adventurous state of Oregon for over 50 years! And we are pioneers and thought leaders in the industry. Our commitment to innovative and operational excellence has allowed us to create healthcare solutions that are both cost-efficient and cutting edge.


We are excited to share with you a short video that shows why the Praxis Health family is so special. Please click here:


Come see how healthcare is done right!

General Physical Requirements

Physical Demands:

Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Stress can be triggered by multiple staff demands and deadlines.


Work Environment:

Work is performed in an office environment. Involves frequent contact with staff and patients.


Equal Opportunity Statement

EOE Disabled/Veteran

Praxis Health is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.


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