Interpath Laboratory

Centralized Scheduler, Remote for OR Residents (4227)

Location US-OR-Salem
Job ID
2021-4227
# Positions
1
Category
Administrative/Clerical
Schedule
Full time, M-F
Bilingual
Not Required

Job Description

This self-driven position is responsible for centralized inbound and outbound multi-specialty healthcare calls.  The centralized scheduling department is the single scheduling point of contact for all healthcare regions and will consist of telecommuting and in-office staff based throughout Oregon.

 

Specific Areas of Responsibility:

  • Consecutively and accurately fills open appointment slots, in order to maximize provider schedules. 
  • Schedule appointments according to accurate appointment reason codes and provider-specific rules. 
  • Collect and/or confirm patient demographics and insurance details. 
  • Routinely works recall and waitlists to keep provider’s schedules full and patients optimally scheduled.
  • Proactively monitor provider’s schedules for accurate scheduling adherence.
  • Adheres to the company’s phone handling competencies. 
  • Schedule appointments according to payer measures and government program requirements, in order to maintain an emphasis on patient outcomes. 
  • Monitors and responds to internal communications, including but not limited to tasks, emails, phone calls, instant messages, and newsletters (as applicable).
  • Understands the importance and complies with our patient experience objectives.
  • Understand and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
  • Performs other work related duties as assigned.

Minimum Qualifications

Education and/or Experience

  • High school diploma or GED.
  • Minimum two years of experience in healthcare setting, preferably multi-specialty medical practice.
  • Centralized scheduling experience preferred.
  • Working knowledge of medical terminology.
  • Experience using Greenway Intergy Practice Management a plus.

 

Performance Requirements:

  • Must have a clear understanding of scheduling and call center skill set/competencies and the ability to openly receive input and feedback.
  • Excellent organization, time management, and customer service skills.
  • Strong communication and interpersonal skills.
  • Demonstrates confidentiality, accountability, and ethical behavior.

 

About Us

Life at Adaugeo Healthcare Solutions: 
We are a devoted team of professionals, working cohesively to build on our expertise as a work family since 2007.  With a vibrant work culture focused on continually improving people and processes, our curiosity, persistence and positive attitudes are core strengths. We offer a comprehensive benefits package and an ever-evolving learning and development program to foster career and personal growth.  We truly value our employees.


More About Us: 
Adaugeo Healthcare Solutions is part of a family owned and operated healthcare organization, providing collaborative support and corporate oversight to our family of companies.  We are committed to operational excellence and cost-efficient administrative, technical and management services, including:

  • Accounting and Finance
  • Billing and Accounts Receivable
  • Centralized Scheduling
  • Certified Coding
  • Clinic Administration
  • Credentialing and Privileging
  • Data Science and Business Intelligence
  • Human Resources and Payroll
  • IT Infrastructure
  • Purchasing and Materials Management
  • Quality Improvement
  • Recruiting and Sourcing
  • Software Development

Our family of companies also includes Praxis Health, the largest independent medical group in Oregon, and Interpath Laboratory, Inc., the Northwest’s leading, innovative clinical and anatomic medical laboratory with over 90 locations across Oregon, Washington, and Idaho. Our organization has over 50 years of proven success as a multi-specialty healthcare delivery system, thanks to our amazing people who contribute passion, dedication and ingenuity every day.  It’s because of our people that we believe in putting people first!

General Physical Requirements

Mental/Physical Requirements

Ability to sit for long periods of time.

Ability to stay on task without direct supervision.

Capable of effectively managing stress during high call periods.

 

Equal Opportunity Statement

Adaugeo Healthcare Solutions Equal Opportunity Statement

EOE Disabled/Veteran

 

Adaugeo Healthcare Solutions is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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