Interpath Laboratory

Healthcare Scheduler, Remote for Oregon Residents (4158)

Location US-OR-Pendleton
Job ID
2021-4158
# Positions
1
Category
Administrative/Clerical
Schedule
Full Time, M-F
Bilingual
Not Required

Job Description

This self-driven position is responsible for centralized inbound and outbound multi-specialty healthcare calls.  The centralized scheduling department is the single scheduling point of contact for all healthcare regions and will consist of telecommuting and in-office staff based throughout Oregon.

 

Specific Areas of Responsibility:

  • Consecutively and accurately fills open appointment slots, in order to maximize provider schedules. 
  • Schedule appointments according to accurate appointment reason codes and provider-specific rules. 
  • Collect and/or confirm patient demographics and insurance details. 
  • Routinely works recall and waitlists to keep provider’s schedules full and patients optimally scheduled.
  • Proactively monitor provider’s schedules for accurate scheduling adherence.
  • Adheres to the company’s phone handling competencies. 
  • Schedule appointments according to payer measures and government program requirements, in order to maintain an emphasis on patient outcomes. 
  • Monitors and responds to internal communications, including but not limited to tasks, emails, phone calls, instant messages, and newsletters (as applicable).
  • Understands the importance and complies with our patient experience objectives.
  • Understand and adheres to HIPAA, HITECH and Medicare compliance, policies, procedures and regulations.
  • Performs other work related duties as assigned.

Minimum Qualifications

Education and/or Experience

  • High school diploma or GED.
  • Minimum two years of experience in healthcare setting, preferably multi-specialty medical practice.
  • Centralized scheduling experience preferred.
  • Working knowledge of medical terminology.
  • Experience using Greenway Intergy Practice Management a plus.

 

Performance Requirements:

  • Must have a clear understanding of scheduling and call center skill set/competencies and the ability to openly receive input and feedback.
  • Excellent organization, time management, and customer service skills.
  • Strong communication and interpersonal skills.
  • Demonstrates confidentiality, accountability, and ethical behavior.

 

About Us

Competencies

  • Design - Demonstrates attention to detail.
  • Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; meets commitments.
  • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality;
  • Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
  • Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
  • Written Communication - Writes clearly and informatively; Able to read and interpret written information.
  • Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests.
  • Visionary Leadership - Inspires respect and trust.
  • Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
  • Ethics - Treats people with respect; Keeps commitments; inspires the trust of others;
  • Works with integrity and ethically; Upholds organizational values.
  • Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
  • Judgement - Makes timely decisions.
  • Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
  • Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
  • Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
  • Quantity - Completes work in timely manner.
  • Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
  • Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
  • Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
  • Innovation - Meets challenges with resourcefulness; offers up suggestions for improvement.

General Physical Requirements

Mental/Physical Requirements

Ability to sit for long periods of time.

Ability to stay on task without direct supervision.

Capable of effectively managing stress during high call periods.

 

Work Environment

Home office or in-office cubicle.

Equal Opportunity Statement

Adaugeo Healthcare Solutions Equal Opportunity Statement

EOE Disabled/Veteran

 

Adaugeo Healthcare Solutions is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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